More than 5 days notice
If you change your mind or want to cancel your reservation 7 Days before your booking, we will offer you an alternative date, a pre registration credit for the next holidays or you can request a full refund.
5 days or less notice (No external incursions booked)
If you change your mind or want to cancel your booking within 5 days of your booking we will offer you an alternative date or a pre registration credit to be used before the end of the next holidays but NO refunds will be offered.
5 days or less notice (Incursion days) examples. Magic, Circus, Laser Tag, Screen printing, Robotics etc All our incursions are paid per child up front and we won't be able to get a refund from the operators. Therefore NO credits or refunds will be offered on these days.
Call us during business hours on (02) 9525-5499 or Email us we are always happy to help.
